Recruiter Guy Offers Tips- Your Restaurant Service Staff and the Positive Guest Experience

Recruiter Guy Offers Tips- Your Restaurant Service Staff and the Positive Guest Experience

by | Feb 20, 2025 | Hospitality Industry, Manager Tips, Restaurants, Service

I remember when I hired a server, bartender or host while running an upscale full-service restaurant in Houston. During the first training session, I would let the new employee know – I am going to teach you how to wait, serve drinks or greet guests the way we do it. The presentation of how you address the guests is up to you. It is important to insert your personality into the greeting, conversation and service steps. Serving is a one on one engagement – You control the dining experience of your guests. The word...

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Recruiter Guy Offers Tips- Where are all the Great Restaurant Managers?

Recruiter Guy Offers Tips- Where are all the Great Restaurant Managers?

by | Jan 9, 2025 | Hospitality Industry, Fun Facts, Manager Tips, Recruiters, Restaurants, Service

As an operator for 30 years and a recruiter for the last 25 years, I have seen the hospitality management talent pool fluctuate from a surplus of great managers to a complete drought of talent. We are currently in the middle of a drought. Great managers are hard to find. They are still in the market, but are harder to find, attract and keep – below are some of my thoughts that may help you change that. Where are all the great managers? – The good operators are most likely working with one of your competitors....

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Recruiter Guy Offers Tips: The Follow Shift Interview – How to Prepare & Engage

Recruiter Guy Offers Tips: The Follow Shift Interview – How to Prepare & Engage

by | Dec 12, 2024 | Fun Facts, Hospitality Industry, Job Interview Tips, Recruiters, Restaurants, Service

When I was a manager running a restaurant in Dallas, my Vice President of Operations decided to add the follow shift to the interview process – My first experience was amazing – I could not believe what I learned spending 4 hours with a young man that wanted to work for us. Walking through the restaurant talking about operations and meeting the staff was so much more informative than sitting across a desk from each other asking questions in a robotic fashion – after my first follow shift I was hooked -and could...

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Grow Your Sales With Excellent Service

Grow Your Sales With Excellent Service

by | Jan 17, 2020 | Hospitality Industry, Restaurants, Service

Good Service is a Skill by Bryan Barbeau – DFW Office Find Bryan on LinkedIn As a restaurant professional and someone who eats out often, I’ve noticed a disturbing trend in the industry. I’m sure you’ve seen the same thing, and I bet it’s annoyed you just as it has me. That observation? Service is horrible most places you go. Smaller restaurants with a few units seem to suffer the most, though certainly they aren’t the only ones who need to polish this facet of operations. I recently went to a wonderful Pho...

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